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Frequently Asked Questions

  • Questions about IRC Services
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What services does IRC provide?

IRC provides Physiotherapy - Rehabilitation services, including:

  1. Medical Examination
  2. Physiotherapy Assessment
  3. Rehabilitation (following Individualized and Specialized Program)
  4. Recovery
  5. Musculoskeletal Screening
  6. Injury Prevention Session
  7. Sports Specific Reconditioning
  8. Athletic Development
Does IRC work with the general population?

Absolutely! Our team works with clients of all categories, including:

- General population with injury

- Sport practitioners of all ages and levels

- Athletes

What is the process of examination and treatment at IRC?

- Book an appointment

Step 1: Book an appointment via one of IRC channels

Step 2: Provide requested personal information

 

- For consulting and services usage:

Step 1: IRC consultants will answer your questions about services details, prices, and services policies.

Step 2: Customers will register directly with the front desk/consultants for:
+ Medical Examination
+ Physiotherapy Assessment
+ Rehabilitation
+ Recovery
+ Musculoskeletal Screening
+ Injury prevention
+ Sports Specific Reconditioning
+ Athletic Development Program

Step 3: Payment

Do I need to book an appointment before coming to IRC?
To be active about your visit time, you should schedule a visit prior to your arrival.
How do I book an appointment at IRC?

To book an appointment, please contact us via:

- Hotline: 1900 633 615 (Extension 1: Hanoi, Extension 2: Saigon)

- Fanpage: https://www.facebook.com/irc.coach/

- Website: https://irc.coach

What do I need to bring with me on my initial visit?

For your initial evaluation, please bring:

- Medical record (in case of previous examination and treatment)

- All the images relating to your injury (if any)

- Identity document

- Voucher/coupon (if any)

- Comfortable and/or loose clothes that make it easy for you to move around

Does IRC provide medical imaging service (i.e. MRI, X-ray, ultrasound etc.)?
Medical imaging service is not available at IRC. However, we recommend that you have a visit with IRC specialist at first to know exactly if further investigations, subclinical and other in-depth examinations are needed.
Does IRC provide surgery, intervention?
Surgery and all other interventions are not available at IRC. However, if intervention/surgery is required, IRC will use our network of specialists to refer the customer to the most appropriate option.
Does IRC sell medicine?
We do not sell medicine, but our doctors can prescribe in case of need.
What are IRC’s opening hours?

- From Monday to Friday:
AM: 8:30 - 12:00
PM: 13:30 - 18:00

- Saturday:
AM 08:30 - 12:00

We are closed on Saturday afternoon and Sunday

What are IRC centers’ locations?

Currently, we have 2 centers in Hanoi and Saigon:

- Hanoi: 8th floor, Le Xuan building, No 2, lane 100 Dich Vong Hau, Cau Giay district, Hanoi

- Saigon: Lobby 2 - OP1 Tower, 2nd Floor, Orchard Parkview, 132 Hong Ha, ward 9, Phu Nhuan district

Can I use my insurance for IRC services?

We will provide you documents to file insurance claim, including:

- Medical Certificate

- Treatment Plan

- VAT invoice

- Medical Report (if required)

Does IRC have inpatient treatment?
Currently, we only provide outpatient treatment.
Does IRC provide remote examination and treatment?
Our examination and treatment are done on-site to ensure accuracy and efficiency. However, for customers who are far away, our specialists will adjust and, therefore, build a suitable treatment program, combining home training and on-site treatment, training, and continuous re-assessment at the center.
Does IRC provide accommodation for customers?
This service is currently not available at IRC. However, we will assist you in locating suitable lodging in the location that is most convenient to travel to the center for treatment.
What payment type is accepted in IRC?

You can pay by one of the following methods:

- Cash

- Bank transfer

- Card

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About

  • About IRC
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Email

[email protected]

Phone

1900 633 615

International Rehabilitation Center

Hanoi Center

8th Floor, Le Xuan Building,
No 2, Lane 100 Dich Vong Hau, Cau Giay District, Ha Noi

Saigon Center

2nd Floor, Orchard Parkview Building,
No 130-132 Hong Ha, Ward 9, Phu Nhuan District, Ho Chi Minh City

Email

[email protected]

Phone

1900 633 615

Service

  • Medical Examination
  • Physiotherapy Assessment
  • Follow-up Rehabilitation
  • Recovery Session
  • Medical Examination
  • Physiotherapy Assessment
  • Follow-up Rehabilitation
  • Recovery Session

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